Pre-Text-Collection - Customer notification at the earliest stage of the loan processing through permanent contact with them.This is implemented by sending informative mobile SMS and email warnings to prevent possible loan complications. The process ensures full awareness of the customers on their loan status.
Drive Collection - Through the Financial Bureau’s owned vehicles, courier service is carried out across the country. All warning letters are handed over to debtors who could not be contacted by phone. At the same time, they are offered conditions that will help resolve their loan obligations.
Soft Collection - At this stage, the Financial Bureau employee offers the debtors best possible solutions regarding their loans through intensive phone calls and permanent contact.
Hard Collection- The employee meets the debtors face-to-face in their office, also has direct contact with them while going to their registered address. At this stage, the customer is informed about their loan status and is offered the condition within the terms of the agreement that will at most fulfill their obligation.
Legal Collection - At this stage, full legal service including consultation, legal analysis of the documents, representation in courts of all instances, representation in all instances of the court, National Bureau of Enforcement, and/or other public institutions is provided. Legal documents (suits, claims, any kind of agreements) are also drafted, as well as full complaints and enforcement proceedings taken, which implies control over all stages of the case.